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Client 08 - MatrixTrucks.com

Client 08

April 10 2015

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“Long-term relationships are the foundation of American business. We consider companies who believe in similar core values as we do – honesty, dedication, thoughtfulness, responsiveness, integrity – as companies with whom we wish to establish and maintain long-term relationships. Matrix is the perfect example.
Every member of their team is concerned with the success of our fleet. Dispatch is routinely in touch with our drivers, focusing on the present but also planning ahead with caring and consideration; Accounting is diligent in keeping numbers up-to-date and always verifies info with us; Safety is unwavering in the commitment to everyone’s security, so vital to the welfare of the Hazmat loads we handle. Even the owners, from whom the rest of the company finds its identity, are involved on a daily basis at all levels to ensure the company prospers. Further, unlike many others in their position, we find Matrix to be receptive to alternative ideas that may improve processes and efficiency.
In short, we consider Matrix to be a highly professional organization, showing a true commitment to the industry with an attention to detail unmatched by most others. We hope to continue working with their team for years to come!“

Eric Swanson Owner Operator

With more than 750 locations across the U.S. and Canada, Pilot and Flying J Travel Centers are here to keep drivers moving with friendly service, clean facilities, and everything needed for the road. Similarly, Matrix Trucking has been a flagship company when it comes to driver satisfaction, successful partnerships, and teamwork among other qualities. The team behind Matrix has made each interaction a joy to work with.
While Pilot and Flying J locations work on drivers satisfaction, our headquarters interact with the people behind the fleet. Specifically, with Matrix, the accounts receivable team is extremely professional and organized as well as friendly. The current President, Ivelina, shows a true caring for her staff and team and this is obvious through the executive manner in which communication flows.
Matrix Trucks is a professional, friendly, organized, and great team to work with. We look forward to growing with them and helping their success through the years.

Maggie Brackett and Dushan Koroskoski Pilot and Flying J Travel Centers

“Matrix has proven to be a very dependable trucking company. This is highlighted by their excellent communication and sense of urgency on every shipment. The dispatchers are trustworthy and are always willing to help us out. The exceptional service and accountability have created a great partnership!”

Max Fine Customer

“Matrix is the kind of company we like to deal with. They’re not too small or too large, and they’re open to changes to get the job done right. Matrix operates with integrity and they hold us and their fleet accountable; that is the type of partnership we like to see. They’re a carrier built to succeed and it has been a pleasure working with them and watching them grow.“

Ashli Leonardo Fleet One Factoring

“Hello, I am Kevin VanWalleghan and I have been driving for over ten years, I have been working with Matrix since August of 2015. I am a contract driver for Mariya Swanson, AVNS Capital.
From the beginning when I was processing in Matrix staff in the office has been very helpful professionally and fun to work with. Over the months with Matrix I rarely make it back to the office so most of the contact I have with everyone there is on the phone or electronically. However making contact and successfully completing the business of the day to day trucking tasks is very easy. The dispatch and load logistics staff has kept me busy without waiting for loads after deliveries. I have had one or two occasions that I have had to wait several hours for a new load but that’s trucking sometimes. Overall I am preplanned and go from one load to the next without any problems. When issues arise they are there and willing to assist and make things work, I have worked with many dispatchers in my time, these folks are top notch and willing to help out the driver.
The support staff in the office is always available and willing to help with any issues that can arise from load paperwork to permits. They are always ahead of schedule giving me advance notice for anything that may be expiring and needing to update. Paperwork is emailed to me so I can print it out at home or at the closest truck stop. Because I haul hazmat materials so often I have come to appreciate the small inconvenience of having to send copies of all paperwork related to the hazmat load being accepted before leaving the dock. I have learned much about the details of that complicated Hazmat paperwork from our Safety coordinator Rosi. Rosi has saved me possible write ups by finding small details that can get a driver written up or put out of service during a DOT inspection. I always enjoy working the office staff as they are one of my most frequent contacts with Matrix.
The owner of the truck I pilot has had no issues with being paid on time to my knowledge as my pay for my weeks driving has always been on time and in full. Matrix offers inspection incentives for passing DOT inspections. I have had the opportunity to collect on those 3 times over my time with Matrix. The trailer I pull is owned by Matrix and issues with the trailer when they come up are resolved quickly and easily.
Now the important part for us drivers to consider is home time. I have been able to be at home whenever I have requested to be home, within reasonable amounts of time being out on the road. The dispatch staff is great they get me home for weekends at times for a reset or longer if that’s what I request. The office doesn’t call and bother you with silly questions; they really respect your time at home with your family. Something I really appreciate!
Overall the staff at Matrix is excellent in my opinion! They all work to make the task of trucking as easy and efficient as possible. I know the feeling that I get from working with them, even as little as I get to the office, is that of being part of Family. This makes working with Matrix so much more enjoyable for me as a driver.“

Kevin VanWalleghan Owner Operator

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